HOW IT WORKS
From first question to your keys.
Buying property sounds complicated — land, house and land, off-the-plan, custom builds, it all comes with jargon. It isn't complicated when you've got the right team walking you through every stage. Here's exactly what happens when you work with VSNRY, whichever way you're buying.
THE PROCESS
1
DAY 0
You browse and enquire.
Find a floor plan, house and land package, or custom build option that looks interesting — or just have a general idea of what you're after. Hit enquire and leave your details. That's it. You're not committing to anything. You're just starting a conversation.
WHAT YOU DO
Browse listings. Submit your name and number.
WHAT WE DO
Receive your enquiry. Call you within 24 hours.
Don't have a specific property in mind?
That's completely fine. Most buyers start with a suburb, a budget, or just a general sense of what they want. We'll help narrow it down — including whether land, house and land, an apartment, or a custom build actually suits your situation.
2
DAY 1
We have a real conversation.
Not a sales pitch. A conversation about your situation — where you're at, what you're looking for, what's important to you. We want to understand your goals before we recommend anything, including which product actually fits: an off-the-plan apartment, a house and land package, an NDIS build, or an Adaptable Living dual-occupancy or dual-key home. If nothing we have fits, we'll tell you that too.
WHAT YOU GET
A 20-minute call with someone who actually listens.
WHAT WE LEARN
Your timeline, budget, must-haves, and concerns.
Bring your questions.
The dumb ones are usually the most important. There's no such thing as a question we haven't heard — and no question that should make you feel embarrassed asking.
3
DAY 1–2
We send you exactly what's relevant.
Not a catalogue. Not 12 options. Based on what you told us, we send through two or three options that genuinely fit your situation — with full pricing, inclusions, and an honest assessment of each one. You'll get the detail that most agents only share after you've signed.
WHAT YOU RECEIVE
Tailored options, pricing, and inclusions breakdown.
WHAT'S INCLUDED
Full specs, suburb overview, and our honest take.
We know our builder and their track record.
We know what's in the contract, what's included as standard versus optional, and what to watch for — whichever product line you're looking at. That knowledge comes standard, you don't have to ask for it.
4
DAY 3–7
We make it real.
Buying something that isn't built yet is exactly why we take you through a completed project, a display home, or a comparable finished build. You'll see the finishes, feel the space, and understand exactly what you're buying. It changes everything.
WHAT TO EXPECT
In-person visit to a completed project or display home.
WHAT'S INCLUDED
Full specs, suburb overview, and our honest take.
Most buyer hesitation disappears after this step.
Seeing a finished product from the same builder removes the abstract uncertainty that holds most people back.
5
DAY 5–14
You decide — on your terms.
When you're ready to move forward, we walk you through the contract in plain English — every clause, what it means, and what to watch for. The payment structure depends on what you're buying: an off-the-plan apartment typically involves a single deposit ahead of settlement, while house and land or custom builds involve progress payments through construction. We explain exactly how yours works before you sign anything. No pressure to sign before you're comfortable. If you want a lawyer or conveyancer involved, we can recommend one we trust.
WHAT WE COVER
Contract terms, payment structure, inclusions, timeline.
WHAT'S REQUIRED
Deposit or holding payment. Finance approval timeline.
How your money is protected differs by product.
Off-the-plan deposits sit in a statutory trust account until settlement. House and land and custom build progress payments are tied to construction milestones under your building contract. We walk you through exactly which applies before anything is signed.
6
POST-CONTRACT
You choose your colours and finishes.
If you're building a house and land package or custom build, you'll visit our interior design studio to select your interior and exterior colour scheme — from render and roof colour through to benchtops, cabinetry, and fixtures. This locks in before construction starts, so what you choose is what gets built.
WHERE
In-person appointment at our interior design studio.
WHAT YOU CHOOSE
Exterior render/roof colours, interior palette, fixtures, and finishes.
Off-the-plan apartment buyers
typically select from a fixed set of finish packages set by the developer rather than a full custom palette — we'll walk you through those options at the relevant stage instead.
7
DURING THE BUILD
We stay with you through the build.
Most agents disappear once the contract is signed. We don't. We keep you updated, flag anything that needs attention, and make sure the builder delivers what's in the contract — with a direct line to us, not a call centre.
HOUSE & LAND / CUSTOM BUILD
6–9 months from titling or construction start.
OFF-THE-PLAN-APARTMENT
Set by the development — we'll confirm your building's window.
YOUR CONTACT
Direct access to your VSNRY advisor throughout.
Use the time well.
Save more, lock in finance, and you may see price growth before you've even moved in.
8
SETTLEMENT DAY
You get your keys.
Settlement is the finish line — and we're still there. We walk you through the pre-settlement inspection, make sure everything in the contract has been delivered, and handle any defects that need addressing before you take possession. The job isn't done until you're happy.
PRE-SETTLEMENT
Inspection checklist, defect identification, final sign-off.
HANDOVER
Keys, documentation, and warranty information provided.
THE DIFFERENCE
VSNRY vs the typical experience.
What buying new property usually looks like — and what it looks like with us.
TYPICAL AGENT
Calls days later, if at all
Pitches on the first call before asking a single question
Sends you a 12-property catalogue and waits
Doesn't explain the contract — just points to where to sign
Disappears after your deposit clears
You find out about issues at settlement
WITH VSNRY
Call within 24 hours — no pressure, no pitch
We ask about your situation first, recommend second
Two or three tailored options that actually fit your brief
Every contract clause explained in plain English
Present through the entire build to settlement
Pre-settlement inspection so you know exactly what you're getting
COMMON QUESTIONS
Things people ask us.
What buying new property usually looks like — and what it looks like with us.
Do I need to have finance sorted before I enquire?
No. You're welcome to reach out at any stage — even if you're just starting to explore your options. We'll talk through what you're looking for and help you understand what's involved before you need to have anything formal in place.
What if I'm not ready to buy yet?
That's completely fine. Off-the-plan purchases often have longer lead times, so understanding your options early puts you in a stronger position. We're happy to keep you informed about upcoming developments with no obligation to buy.
How is off-the-plan different to buying an established property?
The main difference is timing — you're committing to a property before it's built, usually paying a deposit now and settling when construction completes. This can work in your favour financially, but it also comes with different considerations around contracts, finance, and timelines. We walk you through all of it.
Is my deposit safe if the builder doesn't finish?
In Victoria, deposits on off-the-plan purchases are held in a statutory trust account and cannot be accessed by the developer until settlement. If a project doesn't complete, your deposit is protected. We recommend you also have your solicitor review the contract of sale before signing.
Can I change the floor plan or the finishes?
It depends on the project and the stage of construction. Some developments offer a range of finishes or configuration options early in the process. We'll let you know what flexibility exists for any project you're interested in before you commit.
Do you charge a fee to buyers?
No. Our fee is paid by the developer or vendor. There's no cost to you as a buyer for our services.
What happens if my circumstances change before settlement?
Life happens. If your situation changes between exchange and settlement, the options available to you will depend on the contract terms and timing. We'll always be upfront about your position and help you understand your options — including connecting you with a solicitor if needed. It's one of the reasons we stay present throughout the entire process, not just at the point of sale.
