1. Who We Are
VSNRY Properties Pty Ltd is a Melbourne-based real estate agency specialising in off-the-plan property sales, project marketing, custom builds, and property management and leasing.
Email: team@vsnryproperty.com.au
Website: www.vsnryproperty.com.au
2. Information We Collect
We collect personal information that is necessary to provide our real estate services.
2.1 Information You Provide
- Name, email address, and phone number submitted via enquiry or contact forms
- Property preferences, budget range, and purchase intentions
- Financial information relevant to assessing your suitability as a buyer (e.g. pre-approval status, investment goals)
- Identification documents where required by law or for contract purposes
- Any other information you choose to share during the enquiry or sales process
2.2 Information Collected Automatically
- Browser type, device type, and operating system
- IP address and approximate location data
- Pages visited, time spent on site, and referring URLs
- Cookie and tracking data (see Section 8)
2.3 Information From Third Parties
- Information provided by developers or project partners in connection with off-the-plan developments
- Publicly available information relevant to your property enquiry
3. How We Use Your Information
We use your personal information to:
- Respond to property enquiries and consultation requests
- Qualify and match buyers to suitable off-the-plan developments
- Facilitate the purchase process, including contract preparation and settlement support
- Share your details with developers or project partners relevant to your enquiry (see Section 5)
- Send relevant property listings, project updates, or marketing communications where you have consented
- Improve our website, services, and customer experience
- Meet our legal and regulatory obligations as a real estate agency
- Respond to complaints or legal claims
4. Legal Basis for Processing
We collect and process your personal information on the following grounds:
- To perform our obligations in connection with a property transaction or enquiry
- To comply with legal obligations applicable to real estate agents in Victoria
- Where you have provided consent (e.g. for marketing communications)
- Where it is necessary for our legitimate business interests, provided those interests are not overridden by your privacy rights
5. Sharing Your Information
We do not sell your personal information. We may share it with:
5.1 Developers and Project Partners
When you enquire about a specific off-the-plan development, your personal information — including name, contact details, and purchase intentions — will be shared with the developer or project principal responsible for that development. This is a necessary part of the sales process. By submitting an enquiry, you consent to this disclosure.
5.2 Third-Party Service Providers
We use a number of trusted third-party platforms to operate our business. These may include:
- CRM and workflow platforms (including ClickUp and Make.com) for managing enquiries and client relationships
- Email marketing platforms for sending property updates and communications
- Website and analytics tools including Google Analytics and Webflow
- Document and contract management platforms
These providers are engaged under appropriate data processing arrangements and are not permitted to use your data for their own purposes.
5.3 Legal and Regulatory Bodies
We may disclose your information to government authorities, regulators, or law enforcement agencies where required by law or in response to a valid legal request.
6. Off-The-Plan Transactions — Additional Notice
Given the nature of off-the-plan property sales, VSNRY may collect and handle more detailed personal and financial information than a standard real estate enquiry. This may include:
- Details of your financial position, borrowing capacity, or pre-approval status
- Information about your investment objectives or property strategy
- Identification documents required for contract execution
This information is used solely for the purposes of facilitating your property purchase and will be handled with the highest standard of care. It will only be shared with the developer or relevant legal and financial parties directly involved in your transaction.
7. Marketing Communications
If you have opted in to receive marketing communications from VSNRY, we may send you property listings, development updates, market insights, and other relevant information.
You may unsubscribe at any time by:
- Clicking the unsubscribe link in any email we send
- Contacting us directly at team@vsnryproperty.com.au
Opting out of marketing communications will not affect your ability to receive transactional or service-related communications.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and support our marketing activities.
Types of cookies we use:
- Essential cookies — required for the website to function correctly
- Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics)
- Marketing cookies — used to deliver relevant content and track the effectiveness of our campaigns
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website. For full details, please refer to our Cookie Policy at www.vsnryproperty.com.au/cookie-policy.
8.1 Do Not Track
Some browsers include a Do Not Track (DNT) feature. Our website does not currently respond to DNT signals. We will update this policy if our practices change.
9. Data Security
We take reasonable and appropriate steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:
- SSL/TLS encryption for all data transmitted via our website
- Access controls limiting who within VSNRY can access your information
- Use of reputable, security-certified third-party platforms
- Regular review of our data handling practices
While we take these precautions, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.
10. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, and to meet our legal and regulatory obligations. In practice:
- Enquiry and contact data — retained for a minimum of 7 years in accordance with Australian property transaction record-keeping requirements
- Contract and transaction data — retained for 7 years from the date of settlement or contract termination
- Marketing data — retained until you unsubscribe or request deletion
- Website analytics data — retained in accordance with the relevant platform's data retention settings
Once your information is no longer required, it will be securely deleted or de-identified.
11. Accessing or Correcting Your Information
You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date.
To make a request, contact us at team@vsnryproperty.com.au. We will respond within a reasonable timeframe and in accordance with the APPs. In some circumstances we may decline a request where permitted by law — if so, we will explain why.
12. Complaints
If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, we encourage you to contact us first so we can attempt to resolve your concern.
Contact: team@vsnryproperty.com.au
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy. For significant changes that affect how we handle your data, we will endeavour to notify you directly where we hold your contact details.
14. Contact Us
VSNRY Properties Pty Ltd
Email: team@vsnryproperty.com.au
Website: www.vsnryproperty.com.au
